Dear Member,

We are experiencing ongoing issues affecting payments.

The Co-operative Bank is experiencing technical issues following planned maintenance, which are causing delays to payment processing through the bank into our systems. This issue is affecting a significant number of credit unions nationwide. The regulator has been informed of the issue, which is unfortunately outside of our control. I have made our concerns clear about the outage and, most importantly, the impact it is having on you, our valued members.

I understand how frustrating this may be, particularly if you are waiting for money to reach your account or expecting a payment to be made. The Co-operative Bank has advised that it is working to resolve the technical issues as soon as possible. I am monitoring the situation closely, and our team is standing by to process payments and transactions as soon as the Co-operative Bank's systems are back online.

At this stage, there is no action you need to take. If you are expecting a payment that has been delayed, please allow additional time for it to reach your account. We would ask that you do not make the payment again, as this could result in a duplicate payment once the issue is resolved. As part of our commitment to you, our valued members, I want to be absolutely clear that the inability to transact with our membership is totally unacceptable. I have made that point to The Co-operative Bank in the strongest possible terms and have expressed our serious concerns about the impact this disruption is having on our members.

Please accept my personal apologies for any inconvenience, disruption or concern this situation may be causing. I appreciate the importance of being able to access your money when you need it, and I am sorry that I am unable to provide the service you rightly expect from us currently.

We will provide further updates as soon as we have more information.

Thank you for your patience, understanding, and continued support.

Mark Jasper
Chief Executive and Treasurer, Boom Community Bank