How Customer Experiences Shape Better Financial Support

Managing multiple debts can feel overwhelming. Even with a steady income, high credit utilisation or a history of borrowing can make it difficult to access the support you need. Too often, people encounter a “computer says no” approach - decisions made by algorithms rather than understanding the person behind the application. At Boom Community Bank, we do things differently.

“We’re not a ‘computer says no’ organisation. We look at the person behind the application and their story.” Says Boom's CEO Mark Jasper.

The Challenge of Debt Consolidation

Debt consolidation can be an effective way to simplify repayments and reduce financial stress. However, traditional lenders often have rigid criteria, leaving many people without viable options. At Boom, we recognise that every situation is unique. Our team takes the time to understand your circumstances, helping to find solutions that work for you- not just ticking boxes.

Real Stories, Real Impact

Michael, one of our members, experienced this firsthand:

“I had found myself in a position where debts had mounted up and had become difficult to manage. I have always had a wage coming in and pay my bills, but because of my credit utilisation, no one would assist me to get it all consolidated. Boom have been amazing and now encourage me to save.”

Stories like Michael’s highlight the difference a human-centred approach can make. By listening, advising, and tailoring support, we help members regain control of their finances and build healthier money habits.

Celebrating Customer-Centred Support

This commitment to people over processes is exactly what the Consumer Credit Awards, run by Smart Money People, celebrate. Unlike other industry awards, winners are chosen entirely based on customer reviews, providing a genuine reflection of the real experiences people have with financial services.

Peer Jelendorf, CEO of Smart Money People, explains:

“Powered by insight from customer reviews, these awards provide a genuine reflection of real consumer experience and remain a trusted mark of excellence across the UK credit industry.”

Being part of this process is an opportunity for our members to share their experiences and for us to continue improving the support we offer.

Why Reviews Matter

Customer feedback not only helps us celebrate success, it directly informs how we evolve our services. It ensures that our approach to debt consolidation and all our financial products continues to put people first. When voting opens on 6 April, we encourage our members to leave reviews, helping us showcase the real-life impact of thoughtful, empathetic banking.

Take Control of Your Finances

At Boom Community Bank, we believe that everyone deserves the chance to take control of their financial future. If you’re struggling with multiple debts or want to explore consolidation options, our team is here to listen, guide, and support you just like we’ve done for Michael and many others.

Helping people move forward financially isn’t just our business it’s our mission.